Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the Petal CRM website, applications, and services (the “Service”), operated by Lotus Assurance (“Petal CRM,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service & development status

Petal CRM is a salon management platform that provides booking, client records, payments, messaging, and related tools. The Service is currently in active development (beta). Features may change, be added, or be removed, and the Service may contain bugs or be unavailable at times.

2. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of your account information and for keeping your credentials secure. You are responsible for all activity under your account.

3. Subscriptions, trials & billing

• Paid plans are billed in advance on a recurring basis through our payment processor (Stripe).
• Free trials convert to a paid plan unless cancelled before the trial ends, where applicable.
• Fees are non-refundable except where required by law or expressly stated.
• We may change pricing on prospective notice; changes take effect at your next billing cycle.
• You may cancel at any time; access continues until the end of the current billing period.

4. SMS, text messaging, and phone calls

The Service can send SMS/MMS text messages and automated voice calls — including appointment reminders, confirmations, schedule updates, two-way messages, and account notices — to you and, for salon customers, to a salon’s clients.

Your consent

By providing a mobile number and opting in, you agree to receive recurring automated messages and/or calls. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time and HELP for help. Carriers are not liable for delayed or undelivered messages.

Salon responsibilities (messaging compliance)

If you use the Service to message your own clients, you are solely responsible for obtaining and maintaining each recipient’s prior express consent and for complying with all applicable laws and carrier requirements, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, CTIA messaging principles, A2P 10DLC registration requirements, and any state-specific rules. You agree to:

• Only message recipients who have opted in, and honor opt-out (STOP) requests promptly.
• Provide accurate sender identity and a clear description of your messaging program.
• Not send prohibited content (e.g., unlawful, harassing, or restricted-category messages such as SHAFT — sex, hate, alcohol, firearms, tobacco — where prohibited).
• Maintain records of consent and indemnify us for messaging you initiate (see Section 9).

We may suspend or limit messaging that we reasonably believe is non-compliant, abusive, or flagged by carriers.

5. Acceptable use

You agree not to:

• Use the Service for unlawful, infringing, or harmful purposes.
• Attempt to gain unauthorized access to the Service or other accounts or salons’ data.
• Interfere with or disrupt the integrity or performance of the Service.
• Reverse engineer or resell the Service except as permitted by law.

6. Customer data & ownership

As between you and us, you retain ownership of the data you submit (“Customer Data”). You grant us a limited license to host and process Customer Data to provide the Service. You represent that you have the necessary rights and consents to provide Customer Data, including client contact information used for messaging.

7. Third-party services

The Service relies on third parties (e.g., Supabase, Stripe, messaging carriers, and AI providers). Your use of those features may be subject to their terms, and we are not responsible for third-party services.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Because the Service is in active development, we do not warrant that it will be uninterrupted, error-free, or that messages will always be delivered.

9. Limitation of liability & indemnification

To the maximum extent permitted by law, Petal CRM will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. You agree to indemnify and hold us harmless from claims arising out of your Customer Data, your messaging activity, or your violation of these Terms or applicable law.

10. Termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or to protect the Service. Upon termination, your right to use the Service ends; certain provisions survive (e.g., ownership, disclaimers, liability limits).

11. Governing law

These Terms are governed by the laws of the State of Arkansas, United States, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Little Rock, Arkansas, unless otherwise required by law.

12. Changes to these Terms

We may update these Terms from time to time. We will revise the “Last updated” date above and, where appropriate, provide additional notice. Continued use of the Service after changes take effect constitutes acceptance.

13. Contact

Questions about these Terms? Contact us at robert@lotusassurance.com or (501) 476-4445. Mailing address: Lotus Assurance, 6221 Colonel Glenn Rd, Suite 4, Little Rock, AR 72210.